Refund policy
At Thinktanks, we care deeply about your satisfaction and the quality of your product. That’s why every booth is backed by our 3-year limited warranty, covering defects in materials or workmanship under normal use. While our booths are custom-built and returns are limited, we stand behind the durability and performance of every product we deliver. If you experience any issues covered under warranty, our team is here to make it right and ensure your booth meets the standards you expect.
With the exception of select in-stock models, all Thinktanks booths are custom-built to order based on your selected specifications. As such, all sales are final.
By placing an order, you acknowledge and agree that under no circumstances will a refund exceed 50% of the total purchase price, regardless of the reason, including but not limited to project changes, buyer's remorse, order cancellations, or unused products. This policy is strictly enforced and non-negotiable to cover production, materials, and administrative costs associated with your custom order.
Returns & Shipping Delays
We are committed to timely delivery; however, shipping timelines are estimates and not guaranteed. We do not accept returns or offer refunds for orders delayed due to carrier issues, customs clearance, or other factors beyond our control.
In the event that a return is approved at our sole discretion, a 50% restocking fee will be applied to the original purchase amount. For example, a $10,000 order would be eligible for a maximum refund of $5,000 after restocking fees are applied.
Return Eligibility & Process
If a return is approved, the following conditions apply:
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The product must be returned in its original crate and packaging, with all components unopened and in new, resaleable condition.
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The customer is responsible for all return shipping costs and arrangements.
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Products damaged during return shipping, improperly repackaged, or missing components will not be eligible for a refund.
Upon receipt and inspection of the returned item(s), we will notify you via email of the outcome. If approved, a refund of up to 50% of the original purchase price, less return shipping costs, will be issued to your original payment method within 45 business days.
Refund Status & Additional Information
If you have not received your refund within 45 business days of approval:
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Please contact your credit card provider for processing timelines.
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Reach out to your bank to check for pending transactions.
If you have completed both steps and still require assistance, please contact our customer service team—we’re happy to help.
Note: Original shipping charges and return shipping costs are non-refundable and will be deducted from any approved refund amount.