Warranty
We provide a Standard Limited Warranty of 2 years, which covers defects in materials and workmanship for all main components within our Thinktanks Units (referred to as "Units," including Thinktanks phone booths and meeting pods). The terms and conditions for this warranty are outlined below.
Duration of Limited Warranty: The limited warranty for Units remains effective for a period of two (2) years, starting from the date of purchase. A valid original purchase receipt is required as evidence of purchase.
Coverage under the Limited Warranty: This limited warranty encompasses defects in materials and workmanship found in the Unit's main components, starting from the purchase date, when used in accordance with our recommended guidelines. These guidelines, including technical specifications, user manuals, and service communications, will be shared with you prior to delivery of your Unit(s).
Unless prohibited by applicable law, this warranty is non-transferable and is limited to the original purchaser within the jurisdiction of the Unit's purchase.
Actions Taken by Thinktanks for Defects: In the event of defects, Thinktanks will assess the Unit and determine, at its sole discretion, whether the limited warranty covers the issue. If the defect is deemed covered, Thinktanks will, through its own service operations, either repair the defective Unit or its part, or replace it with an identical or comparable product. Costs for repairs, spare parts, labor, and travel expenses for repair personnel will be borne by Thinktanks, provided that the repair does not require extraordinary expenses. Unauthorized repair work is not covered by this warranty.
Exclusions from this Limited Warranty: The following are not covered under this warranty:
- Consumable parts like batteries, unless their failure results from a material or workmanship defect.
- Usage of Units contrary to Thinktanks's recommended guidelines.
- Services performed by unauthorized personnel.
- Alterations to functionality or capability without Thinktanks's written permission.
- Fabric spills, surface scratches, or breakage of hard materials (e.g., wood, linoleum, plexiglass, acrylic, metal, or glass components).
- Normal wear and tear on fabric components.
- Smart Sensors.
- Loss of sofa cushion resilience.
- Gradual loss of ventilation component functionality over time, including fans and air vents.
- Cosmetic wall warping over time.
- Damage to exposed or concealed electrical components and outlets.
- Repair or replacement of electronic components not covered by the manufacturer's warranty.
- Damage from improper cleaning methods or unapproved cleaning materials.
- Damage from unauthorized topical treatments or cleaning methods.
- Refurbishment or component upgrade attempts to renew the Unit.
- Damage caused by non-Thinktanks branded hardware or software components not packaged with Thinktanks Units.
- Requests for software program recovery or reinstallation, data, and information not originally part of the Unit.
- Placement in prohibited environments, including those specified in the care package and delivery instructions.
- Damage from usage of non-approved USB, HDMI, or other cable components.
- Secondary or collateral damage.
- Excessive use of utilities beyond recommended guidelines.
- Lack of external services (electricity, telephone, internet) due to external factors.
- Damage during unauthorized transit, delivery, redelivery, or post-delivery moving.
- Damage from unauthorized disassembly or reassembly.
- Damage from intentional acts or willful misconduct.
- User-initiated alterations or repairs not required for normal functionality.
- Inherent design variations or latent defects.
- Pre-owned or rental Units.
- Acts of nature, including fire, flood, water damage, weather events, theft, negligence, vandalism, or other perils.
- Acts of war, terrorism, insurrection, or rebellion, as well as special, indirect, incidental, or consequential damages.
- Structural breakage due to loads beyond the component's capacity.
- Units located outside the contiguous United States, excluding Alaska and Hawaii.
